Privacy notice
Version 2 · October 2026
Discretion is the foundation of our work. This notice explains what personal information we collect, why, how we protect it, and the choices you have.
It applies when you visit parachuteglobal.co (the “Website”), contact us, use our services, or work with us as a professional partner, associate or applicant.
1.Who we are
Parachute Global is the trading name of Parachute London Ltd, a company registered in England and Wales (company number 16094931), 48–49 Princes Place, London W11 4QA. We are the data controller for the information described in this notice and are registered with the Information Commissioner’s Office (registration number 15226679).
2.What we collect, why, and our lawful basis
What we hold depends on how you interact with us. Most of it comes directly from you, or from family members and professionals involved in your care with your agreement.
Website visitors and enquiries
Enquiry details
WhatYour name, email, phone number, messaging handles and anything you choose to tell us when you get in touch.
WhyTo reply to you and understand whether and how we can help.
Lawful basisOur legitimate interests in responding to enquiries; steps you ask us to take before an engagement.
Sensitive information shared at enquiry
WhatDetails about mental health, substance use, behaviour, treatment history or other health matters, about you or a family member.
WhyTo give you informed, appropriate guidance on next steps.
Lawful basisYour explicit consent, or to protect someone’s vital interests where they cannot consent.
Technical data
WhatIP address, browser and device type, and pages requested, recorded in our hosting provider’s server logs.
WhyTo keep the Website running securely.
Lawful basisOur legitimate interests in operating and securing the Website.
The Website does not use analytics, advertising or tracking cookies, and we do not build profiles of visitors.
Clients and families
Engagement information
WhatIdentity and contact details of clients and involved family members, billing details, engagement agreements and correspondence.
WhyTo deliver our services, manage the engagement and keep proper accounts.
Lawful basisPerformance of our contract with you; compliance with our legal obligations.
Case information
WhatPersonal and family history, current concerns, mental health, substance use, medical and treatment history, risk information, notes from meetings, and updates from clinicians or providers.
WhyTo plan, coordinate and monitor care, and to liaise with the professionals supporting you.
Lawful basisPerformance of our contract; for health information, your explicit consent, or vital interests where someone cannot consent.
Our work often involves information about other family members, including, at times, people under 18. We only process what is necessary, apply the same confidentiality to everyone, and work through parents or legal guardians where a child is involved.
Professional partners
Clinicians, treatment centres and referrers
WhatNames, professional contact details, credentials and correspondence.
WhyTo maintain our network, verify providers and coordinate care.
Lawful basisOur legitimate interests in running a trusted professional network.
Applicants and associates
Recruitment information
WhatCV, qualifications, employment history, references, right-to-work documents and, where lawful, background checks.
WhyTo assess suitability, onboard team members and meet our obligations.
Lawful basisSteps before entering a contract; legal obligations; our legitimate interests.
Automated decisions
We do not make decisions about you by automated means, and we never sell personal information.
3.Who we share it with
We share information only where necessary, and only as much as is needed.
- Clinicians, treatment centres and specialist providers in our network, with your agreement, so they can support you. They act independently and are responsible for their own handling of your information.
- Trusted service providers such as secure email, cloud storage, accounting software and website hosting, who process data on our instructions under contract.
- Professional advisers such as lawyers, accountants and insurers, under strict confidentiality.
- Authorities or regulators where the law requires it, or where it is necessary to protect someone from serious harm.
- A buyer or successor business in the event of a merger or sale, under confidentiality.
4.International transfers
Our network spans the UK, Europe, the United States, South Africa, the Middle East and Asia, so your information may be transferred outside the UK. When it is, we rely on UK adequacy decisions, approved contractual safeguards such as the UK International Data Transfer Agreement, or, where a transfer is needed to arrange your care abroad, your explicit consent. You can ask us for details of the safeguards that apply to you.
5.Security and confidentiality
Access to your information is limited to team members who need it for your engagement. We use encrypted channels wherever possible and never discuss an engagement with anyone you have not authorised. For particularly sensitive matters, you may prefer to contact us on Signal.
WhatsApp, Signal and Telegram process your messages under their own privacy policies.
6.How long we keep it
We keep personal information only as long as needed for the purposes above, including to meet legal, insurance and accounting requirements and to resolve any disputes. Client records are normally kept for six years after an engagement ends. Enquiries that do not lead to an engagement are deleted within twelve months. After that, information is securely deleted.
7.Your rights
Under data protection law you have the right to:
- access the personal information we hold about you;
- have inaccurate or incomplete information corrected;
- have your information erased;
- restrict or object to how we use it;
- receive your information, or have it transferred to someone else; and
- withdraw your consent at any time, without affecting processing already carried out.
To make a request, email team@parachuteglobal.co with “Privacy request” in the subject line. We may need to confirm your identity and will normally respond within one month. Some rights are subject to legal exemptions, for example where we must keep records or protect another person’s confidentiality; if so, we will explain why.
If you are unhappy with how we handle your information, please tell us first. You can also complain to the regulator: in the UK, the Information Commissioner’s Office; in the EU, your local supervisory authority; in Switzerland, the FDPIC.
8.Changes to this notice
We may update this notice from time to time. The current version will always be on this page, with the date it was last revised.
9.Contact
Questions about this notice or your information: team@parachuteglobal.co, or write to Parachute London Ltd, 48–49 Princes Place, London W11 4QA.